Cold Blooded Creaturae

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Live Arrival Policy

Cold Blooded Creaturae

Cold Blooded CreaturaeCold Blooded CreaturaeCold Blooded Creaturae
Home
Shop All
Surrendering A Pet
Live Arrival Policy
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Live aRrival Policy

 

Live arthropods cannot be returned. If your arthropods arrive mostly dead, we will refund you entirely. All live animals are shipped with heat packs if we deem it necessary but at no cost to the customer. If the arthropods arrive in bad condition, you must contact us within 2 hours of delivery to receive a refund. Photo evidence must be provided.

If your supplies arrive damaged or your package is missing an item, let us know and we can replace or refund your order.

Contact us at nicholas.parlmer@coldbloodedcreaturae.com to notify us of this. Live arrival is guaranteed. 

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